We’ve been quietly working away in the background of Covid-19 helping a substantial number of our Easter bookings as a matter of priority. It’s been a complex, and rapidly changing situation – with each country changing their travel advice almost daily, and airlines and hotels offering seemingly contradictory advice on a regular basis. Simple things like changing flights have turned into gargantuan tasks – with many hours spent on hold. Of course airlines & hotels are now largely short-staffed and working from home too.
During this time, we’ve also implemented a working from home policy for all our staff. We’re asking at this moment that all enquiries are sent by e-mail to firstname.lastname@example.org so they are distributed and dealt with appropriately. We have core hours of Monday – Friday 10am-4pm – purely to enable us to deal with urgent administrative work outside of these hours, and can assure you that all e-mails are being actioned asap.
It’s not an ideal situation, but slowly we are getting there, and thank you for all your patience and support at this time. Holidays are being rebooked, new enquiries are returning, and you’re still allowed to dream about your future travels!
With so much information changing, we havn’t implemented a ‘one size fits all’ policy for bookings impacted. However, we are able to address all bookings due to travel up to 30th June 2020. Please do remember though that every trip we make is different – so feel free to contact us about your specific trip.
Due to travel before the end of June 2020?
To give you peace of mind, we have implemented special travel policies for all bookings to any destination departing before the 30th June 2020.
We will defer your booking without any amendment fee. We will pass on any upfront costs but do our utmost to limit these as far as possible, and where possible are happy to recommend similar dates that provide identical holiday prices.
Some dates (such as travel at Christmas) attracts peak pricing, but there maybe dates that are cheaper – and we will pass on all savings.
We will waive our normal cancellation conditions for travel within 21 days and instead revert to those for 70 days out (loss of full deposit plus any costs including flights).
Want to rebook but unsure of dates?
We can pick an arbitrary date and rebook your holiday without an amendment fee, providing an ATOL Certificate so your holiday is 100% financially protected. We can then look at changing your dates again in the future (again, without amendment fees, but additional costs such as changing to peak season dates will be passed on).
We are *very* hopeful that an announcement will be made soon by the CAA that ensures Travel Vouchers can be issued and 100% ATOL Protected to avoid this faff!
Due to travel from 01 July 2020 onwards?
For bookings departing from the 1st July onwards, our normal terms and conditions for cancellations apply and can be found here. You balance however, is still due on the normal date, but we will look at extending this where possible.
Will Travel Insurance Cover Me for Cancellation?
Although this depends on the insurance, and individual situation, we have found our clients with more immediate travel plans have been able to get refunds. We have produced a small guide to assist with navigating Travel Insurance and can forward to you on request from email@example.com – we can of course provide Cancellation Invoices for your insurers as well.