This letter tickled us this morning – received alongside one of our Post Trip Questionnaires from 2012 and was very relevant as we are in the process of updating our review process.
“Hello, we recently found this during a clearout and although it’s old, thought you might like it still! We still talk so fondly of our honeymoon and of your company and very much hope to come back to you to arrange another holiday of a lifetime”. S&TH
If you’ve travelled with us before you would have received a welcome back letter with a post trip questionnaire on your return. We found this very personal and a lovely touch, whilst enabling us to get accurate feedback on your experiences. All comments (positive, and the very occasionally less positive) were acted on, and ensured that we knew our representatives and hotels were maintaining the same high standards as when we last inspected them.
However the reality is that more ‘ impersonal’ online reviews actually get our message out better as comments can be shared amongst those searching for honeymoons and holidays, and act as a wonderful way of extending our ‘word of mouth’ recommendations – even amongst those who you might not know! So we have teamed up with www.reviews.co.uk and all our clients will receive an e-mail on their return requesting feedback. This will then appear online, and also affect the star rating google gives us online, which is turn will affect how many people visit our website, enquire, and subsequently book with us, so it is very important to us to deliver a 5* experience to everyone that travels with us!
You can see our reviews here: http://www.reviews.co.uk/company-reviews/store/ethos-travel
If you’ve travelled with us but not commented you can of course add a review! Over the next month we’ll be expanding this to add your hotel reviews as well.
We hope this explains the changes, and any confusion if you’re used to receiving a Post Trip Questionnaire through the post!
If you’re wondering what the 2012 feedback we received today was, here it is:
“We loved Bali, the perfect choice for our honeymoon. [Your representatives] Destination Asia were fantastic; the transfers were smooth, easy and educational. We were never short of things to do in Bali; it was romantic, exciting, beautiful and inspiring all in one. The Menjangan was like being in a holiday brochure and we loved every second, and the Tugu Lombok was amazing! Thank you for all your help!”